FAQ

How much does IC-trace cost?

This question is not easy to answer because first the complexity and the scope of the project must be defined.
What we see is that IC-trace is affordable, for small companies as well as as for larger structures.

Do we have to pay the software after installation or can it be leased?

How you want to pay is up to you. You can choose for a full payment after installation or for a monthly amount with a lease contract, or a mixture of a partly payment and a monthly amount.
You can ask your sales contact to make several calculations.

Who is responsible for our project?

Basically you have to deal with one party, our distributor. This company is responsible for his part of the project, such as hardware and IC-trace software. Backstage your supplier is fully supported by the IC-trace development team.

How are training and support organized?

In countries where we are active, our distributors have people at their disposal to organize your training.
Backstage we will always decide together and in cooperation with you as final client, how the project will be split into phases and how implementation and training will be planned.
Once the system is operational, first level support is given by our distributor in your local language. Depending the level of support you need, we will suggest to establish a secure communication via internet. This is negotiable.
Practically all support can be given via remote connection, even updates of the system can mostly be performed this way.

Can we have direct contact with IC-trace team?

Without any problem. See contact page for more info on how to reach us.

Can we use our existing workfloor equipment together with IC-trace software?

In theory all workfloor equipment (scales, scanners, printers, ...) that has an interface for a computer connection can be used. Then it depends on the age of the device, the type of interface, the existance of support and the availability of technical documentation, if it is still useful to develop a software driver to connect and integrate the device. During the analyzing phase this will be investigated, device per device. Somethimes it will be cheaper and simple to replace it.

We already have a software solution for our administration. Will IC-trace still be useful?

Situation 1: Mostly it will be very useful. When this existing software has some features that also are covered by IC-trace, then it can be very helpful because the software will allow you to have a smooth integration and implementation with much less stress. Once IC-trace is fully operational, the features of the existing software would no longer be used.
Situation 2: If your current software is an accountancy software, then it's very useful to integrate this with IC-trace. IC-trace doesn't contain accountancy features. Most modern software packages have integration capabilities. In this case it is only a matter of investigation of documentation how to finalize the integration.

We are already using software and devices for printing of labels for our products. Why should we invest in IC-trace?

IC-trace is not intended to be an island solution. Investing in IC-trace should lead to a cost-efficient organization. We succeed to come to this point via an integrated solution.
Some examples:
1. When you have two stations for labelling and those are not connected to a central system, then at both stations you'll have to make changes for prices, barcodes, and other customer or article specific data. This leads to mistakes, dissatisfied clients, frustration, ...
2. When you have to meet traceability, while products from one department are moving to another or when mixing products to produce a new product, a lot of manual paperwork is to be done, even if you're using programs to help and support you with recipes. Using IC-trace you just have to follow procedures on the screen and use your recipes while traceability is done automatically.